Communication
Client Communication That Lives on the Job, Not in an Inbox
Portal messaging, threaded email with reply routing, @mentions, tracked proposal and invoice sends, vendor messaging, and automated reminders — every conversation attached to the project it belongs to.
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Replies routed
Inbound email replies land on the right project thread automatically
Opens tracked
Know when proposal and invoice emails are actually seen
Reminders on autopilot
Unpaid invoices get automated follow-up emails
See it in action
One thread per job, visible to the whole team
Portal messages, routed email replies, and @mentions land on the project — with send tracking on every proposal and invoice email.
Delgado — Bathroom Addition · Messages
3 unreadYou → Rosa & Miguel Delgado · 2 recipients
Opened 10:42aProposal #2210 — Bathroom Addition · sent Mon 9:05a
Proposal-2210.pdf · tile-options.jpg
Rosa Delgado · email reply, routed to this thread
Inbound“We love option B for the tile. One question on the vanity line item — is the faucet included?”
Miguel Delgado · via client portal
Portal“Gate code for Saturday is 4482 — dog will be inside.”
Internal note — you
Team only@Maria — can you confirm the vanity spec includes the faucet before I reply?
Every conversation, one home
The job doesn't stall — the communication does
Every pain below comes from contractor conversations scattered across inboxes and voicemail. Each maps to a specific Breche feature.
The pain
Client questions arrive by email, voicemail, and a text to the foreman — and nobody sees the whole conversation.
What Breche does
The client portal gives every customer one place to message you, and every message lands on the project record where the whole team can see it. The portal notification bell tells clients when something needs their attention, so updates don't get buried in a personal inbox.
The pain
The customer replies to your email and the reply dies in someone's personal inbox.
What Breche does
Breche email is threaded per conversation, and inbound replies route back to the right thread on the right project automatically. The reply the customer sent at 9 PM is attached to the job by morning — visible to everyone who works it, not trapped in one mailbox.
The pain
You sent the proposal three days ago and have no idea if anyone opened it.
What Breche does
Proposal and invoice emails are tracked: you can see that the send went out and when the customer opened it. Follow up when the document has actually been seen — or nudge when it clearly hasn't — instead of guessing from silence.
The pain
Getting a teammate's eyes on a project means forwarding emails and re-explaining context.
What Breche does
@mention a teammate in a note on any project and they're notified with a link straight to it — full history, documents, and conversation already in view. No forwarded threads, no "see below," no context lost in the handoff.
The pain
Sub and supplier conversations about a bid live in a separate inbox from the bid itself.
What Breche does
Vendor messaging is attached to the bid request or order it's about. Questions, clarifications, and attachments stay with the record, so when you compare bids or chase a late delivery, the conversation history is one click away — not a search through months of email.
The pain
Chasing unpaid invoices is a manual chore that slips when the week gets busy.
What Breche does
Automated invoice reminders follow up on unpaid invoices for you, and AI-drafted follow-ups help you re-engage quiet leads without writing from scratch. The multi-email send modal delivers documents to several recipients at once — owner, spouse, property manager — in a single send.
Features
Communication tools for clients, crews, and vendors
Client portal messaging
Customers message you from their portal; conversations attach to the project so the whole team sees the thread, not one inbox.
Threaded email + reply routing
Outbound email is threaded per conversation, and inbound replies route back to the right thread on the right project automatically.
Portal notification bell
Clients get an in-portal bell for new documents, messages, and status changes — so they see updates without digging through email.
@mentions on projects
Mention a teammate in a project note to notify them with a direct link — context handoffs without forwarded email chains.
Tracked proposal + invoice emails
See when proposal and invoice emails go out and when they're opened, so follow-up timing is based on signal instead of silence.
Vendor messaging
Message subs and suppliers directly on bid requests and orders. The conversation lives with the record it's about.
Multi-email send modal
Send a document to several recipients in one pass — owner, spouse, PM — with each address captured on the send record.
Automated reminders + follow-ups
Unpaid invoices get automated reminder emails, and AI-drafted follow-ups help you re-engage leads that have gone quiet.
FAQ
Communication FAQ
Common questions about messaging and email in Breche.